Frequently Asked Questions
Everything you need to know about your BEARPAW experience, from cozy fits to shipping updates.
How do I determine the best size for my BEARPAW boots?
Most of our sheepskin boots are available in whole sizes only. If you are a half size, we recommend sizing up for the most comfortable fit, especially if you plan to wear thick socks during the winter months.
Are BEARPAW products pre-treated for water resistance?
Many of our newer styles feature NeverWet® technology, which provides a super-hydrophobic coating that repels water and stains. Please check the specific product description to see if your chosen pair is pre-treated.
What is your return policy for online orders?
We offer a 30-day return window for all unworn merchandise in its original packaging. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order leaves our warehouse, you will receive a tracking number via email to monitor its progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay to make your shopping experience more flexible.
Do you offer a warranty on your footwear?
Yes, BEARPAW offers a one-year limited warranty against manufacturer defects. This covers issues with materials or workmanship but does not include normal wear and tear or improper care.